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Operations Chief Scott McKay, a veteran of the Pentagon attack on Sept. 11, 2001 who also led a team of firefighters during the Hurricane Katrina recovery along the Gulf Coast, retired in January 2009. In his farewell message, he wrote: "I wanted to express my gratitude and admiration to all of you. Working alongside some of the finest people I have ever met, this has been one hell of a ride. This fire department has come a long way since I joined in 1980. The level of professionalism at all levels of the organization is what makes this a great place to work."